Terms & Conditions

1. Services Overview

Smotvisa provides:

• •Visa consultancy and assistance
• •Documentation guidance
• •Travel-related services (tour packages, air ticketing, hotel booking)

We act as an intermediary and do not guarantee visa approval, as decisions are solely made by embassies and immigration authorities.

2. User Responsibilities

By using our services, you agree:

• •To provide accurate and complete information
• •Not to submit false, misleading, or fraudulent documents
• •To comply with immigration and visa regulations

Any misrepresentation may result in rejection and legal consequences.

3. Visa Approval Disclaimer

• •Visa approval is not guaranteed
• •Processing time depends on respective embassies
• •We are not responsible for delays, rejections, or additional document requests

4. Fees & Payments

• •Service fees must be paid in advance unless stated otherwise
• •Fees may vary depending on visa type and country
• •Government/embassy fees are non-refundable

5. Cancellation Policy

• •Once the visa process has started, cancellation requests may not be accepted
• •Any approved refunds will follow our Refund Policy

6. Intellectual Property

All website content (text, logos, design) belongs to Smotvisa and cannot be copied, reproduced, or distributed without permission.

7. Limitation of Liability

Smotvisa shall not be liable for:

• •Visa rejection or delay
• •Loss of documents submitted to embassies
• •Travel losses (flight, hotel, etc.)

8. Third-Party Services

We may use third-party services (payment gateways, airlines, hotels). We are not responsible for their actions, policies, or service quality.

9. Privacy

Your use of this website is also governed by our Privacy Policy.

10. Governing Law (India Compliance)

These Terms shall be governed by:

• •Information Technology Act, 2000 (India)
• •Applicable Indian laws
• •Jurisdiction: Courts of Bangalore

12. Changes to Terms

We may update these Terms at any time. Continued use of the website means you accept the updated terms.

13. Contact Information

For any queries, please contact us:

Refund Policy

At Smotvisa, we maintain a transparent and fair refund policy for our customers.

1. General Refund Policy

• •Visa consultancy fees are partially or fully non-refundable depending on the stage of processing
• •Embassy/government fees are strictly non-refundable

2. Eligibility for Refund

Refunds may be considered only if:

• •The application has not yet been processed
• •Payment was made by mistake or duplicate transaction
• •Service has not been initiated

3. Non-Refundable Cases

No refund will be issued if:

• •Visa application has already been submitted
• •Client withdraws after documentation review
• •Visa is rejected by embassy
• •Delay is caused by embassy or third parties
• •Incorrect or incomplete documents provided by client

4. Partial Refund Cases

Partial refunds may apply if:

• •Work has started but not completed
• •Documentation review is done but submission is pending

5. Processing Time for Refund

• •Approved refunds will be processed within 7–14 business days
• •Refund will be credited via original payment method

6. Chargebacks & Disputes

• •Customers must contact Smotvisa before initiating chargebacks
• •Fraudulent disputes may lead to legal action under Indian law

7. GDPR + Data Handling in Refunds

• •Payment and personal data are handled securely
• •Users can request deletion of their data after service completion

8. Contact for Refund Requests

To request a refund, contact:

Legal Optimization (Important)

To make your website fully compliant & trustworthy, ensure:

✅ Required Pages in Footer:

• •Privacy Policy
• •Terms & Conditions
• •Refund Policy
• •Branch

✅ Consent Checkbox (Very Important):

On forms:

"I agree to the Privacy Policy and Terms & Conditions"

✅ GDPR Compliance Must-Haves:

• •Cookie consent banner
• •Data request email (for deletion/access)
• •Clear opt-in for marketing emails

✅ Indian IT Act Compliance:

• •Mention business address
• •Show contact details clearly
• •Avoid misleading claims (like "100% visa guarantee")